Effective Date: 28 August 2026
Last Updated: 28 August 2026
BOMANDA GENERAL TRADING (Pty) Ltd trading as MemberSure (“MemberSure”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you:
MemberSure operates in South Africa and aims to process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable laws.
Depending on how you interact with MemberSure, we may collect information such as:
When you request a demonstration or contact us, we may collect:
If you become a MemberSure customer, we may process information required to create and administer your account, including:
Funeral parlours using MemberSure may enter information relating to their members, beneficiaries, dependants and policies into the platform.
Such information may include personal information belonging to individuals who are customers or members of the funeral parlour.
We may use personal information to:
We will not use personal information for purposes that are incompatible with the purpose for which it was collected unless permitted or required by law.
MemberSure provides software that allows funeral parlours to manage their own business and member information.
Where a funeral parlour enters personal information into the MemberSure platform, the funeral parlour is generally responsible for determining:
MemberSure provides the technology used to process and manage that information on behalf of the funeral parlour.
The funeral parlour remains responsible for ensuring that it has the necessary authority or lawful basis to collect and process information belonging to its members, beneficiaries and other individuals.
Customer Data entered into the MemberSure platform remains the property and responsibility of the relevant funeral parlour.
MemberSure does not claim ownership of Customer Data.
MemberSure may process Customer Data only to the extent reasonably necessary to provide, maintain, secure and support the MemberSure services, or where otherwise permitted or required by law.
You may voluntarily provide personal information when you:
Please avoid submitting unnecessary sensitive personal information through public website forms.
The MemberSure website may use cookies and similar technologies to help:
Cookies may be provided by MemberSure or by third-party services used to operate or analyse the website.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect how some website features operate.
MemberSure may use trusted third-party service providers to help operate its website and software platform.
These services may include:
Where third parties process personal information on our behalf, MemberSure will take reasonable steps to ensure that appropriate privacy and security requirements are considered.
Where payments are made for MemberSure services, payment transactions may be processed through third-party payment providers.
MemberSure may not directly store complete payment card information where the payment service provider handles the transaction.
Payment information may be processed in accordance with the privacy policy and terms of the applicable payment provider.
MemberSure takes reasonable technical and organisational measures to protect personal information against:
However, no internet-based system can guarantee complete security.
Users are also responsible for protecting their account credentials and should immediately notify MemberSure if they believe that their account or password has been compromised.
Customers are responsible for maintaining the confidentiality of their MemberSure usernames and passwords.
Customers should:
MemberSure will not knowingly ask users to provide their passwords through unsecured communication channels.
MemberSure retains personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide the services, comply with legal obligations, resolve disputes and enforce agreements.
For Customer Data associated with a cancelled MemberSure subscription, the applicable retention period is generally 60 days, subject to the Customer’s agreement with MemberSure.
Customers may request an applicable data export during the permitted retention period.
After the applicable retention period, information may be securely deleted or anonymised, subject to legal or operational requirements.
A funeral parlour that cancels its MemberSure subscription may request one free export of its Customer Data within the applicable 60-day retention period, in accordance with the MemberSure Software Subscription Agreement.
Customers are responsible for requesting and securely storing their exported information.
MemberSure may use contact information to communicate with prospective or existing customers about:
Where required by law, appropriate consent or other lawful grounds will be relied upon.
You may request that we stop sending you marketing communications, subject to applicable legal requirements.
Subject to applicable law, individuals may have rights regarding their personal information, including the right to:
Where MemberSure is processing information on behalf of a funeral parlour, requests relating to that member’s information may need to be directed to the relevant funeral parlour.
If you would like to make a privacy-related request concerning personal information held directly by MemberSure, you may contact us using the details provided below.
We may require sufficient information to verify your identity before processing certain requests.
Requests will be handled in accordance with applicable legal requirements.
MemberSure’s services are primarily intended for funeral parlours and their authorised users.
Where a funeral parlour processes personal information relating to children through the MemberSure platform, the funeral parlour is responsible for ensuring that such processing complies with applicable legal requirements.
Some technology or service providers used by MemberSure may operate or store information outside South Africa.
Where personal information is transferred outside South Africa, MemberSure will take reasonable steps to ensure that applicable POPIA requirements relating to cross-border transfers are considered.
MemberSure maintains procedures for identifying and responding to suspected security incidents.
Where MemberSure becomes aware of a security compromise involving personal information processed on behalf of a funeral parlour, MemberSure will take reasonable steps to investigate, contain and address the incident and notify the relevant customer where required.
Where legally required, the responsible party will be responsible for fulfilling its notification obligations to affected individuals and the Information Regulator.
The MemberSure website may contain links to third-party websites or services.
MemberSure is not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
MemberSure may update this Privacy Policy from time to time to reflect:
The latest version will always be made available on the MemberSure website.
The “Last Updated” date at the top of this page indicates when the policy was most recently updated.
If you have questions about this Privacy Policy or how MemberSure processes personal information, please contact us.
BOMANDA GENERAL TRADING (Pty) Ltd
Trading as MemberSure
Email: inquiry@membersure.co.za
Telephone: 062 510 5916
Website: https://membersure.co.za
If you believe that your personal information has been processed unlawfully and you are unable to resolve the matter directly with MemberSure or the relevant funeral parlour, you may have the right to lodge a complaint with the South African Information Regulator.
Information Regulator of South Africa
Information Regulator – Official Website
At MemberSure, we believe that digital transformation should not come at the expense of privacy.
Your data. Your business. Your trust.
MemberSure is committed to helping South African funeral parlours manage their businesses through modern technology while treating personal information responsibly.